Small World

Today I had one of the most interesting calls during my work tenure here at EyeBuyDirect. A customer called our 1-800 number to double check her prescription from a previous order she had made. Since it was a pretty old order, I had to dig it up from our archives which took a while since our database was going through some maintenance work. We got into quite a bit of a chat, talking mostly about how it was pretty great that company like ours existed to save people literally hundreds of dollars with regards to their eyeglasses.

I found out that she studied in the same school I did and apparently we were classmates in a Major class I took up a few years back. It was so surreal since we chatted about this certain professor who people gossiped a lot about since he had this eccentric attitude which was pretty much offensive to most of the female population in that class. I didn't notice that our chat had lasted around 15 minutes and my manager was already staring at me since he overheard our conversation and was giving me the "evil-eye". I hung up the phone with a smile on my face.

This is one of the things I love about my job. It is so real and human that this is what Customer Service is all about. It's about connecting with people and offering a certain service that you and only you can give. It's just a bonus that we had that conversation but it was so genuine that , that pretty much made my day ( aside from the fact that we got our salary today woohoo! ).

Later