Looking forward to the Weekend ... Not

Well another boring weekend for me. Nothing much to write about except that today was just extra special since I got a few emails thanking us how great our Customer Service is but at the same time I got a really bad phone call earlier this afternoon.

There was this woman who was shouting over the phone lines complaining that her glasses did not transition from clear to dark. I checked her order and she did not order them. She started cursing, saying she "f'n" ordered them transitions and that she could prove it with an email confirmation from us. I tell her to send the email and she says she will send it within the day.

I receive the email 2 hours later and it says nothing about photochromic. I called the lady and she profusely apologized to me saying that her eyes were bad yada yada. I of course just laughed it off and told her it was ok. An hour later some girl calls with the same order number and says I took advantage of her mother and did not process her order correctly. Seriously I laughed a bit and apologized to the girl telling her that me and her mom settled it already. The funny thing was they both sounded the same when they were mad, both high pitched and had that certain slang.

So anyway I'm out, 15 minutes till call time and I'm ready to hit the sack. 4 hours sleep past 2 days is a killer