Blue Monday

Blue Monday how I hate Blue Monday
Got to work like a slave all day
Here come Tuesday, oh hard Tuesday
I'm so tired got no time to play

My weekend was pretty much a snooze fest, I got to watch a couple of really cool movies ( Transformers and Die Hard ) and surprisingly I went out with my flat-mates to a pretty decent bar Saturday night. I'm usually tired and sleeping during the weekends because of my hellish schedule on weekdays. Working as a customer service rep is like a Roller Coaster ride. If I get a string of really good calls, praising our products, saying how sexy my voice is ... yada yada yada, I would be able to sleep like a baby at night. If it's one of those days that everyone seems to want to tear you apart, I get a maximum of 3-4 hours sleep :(

The thing I love about having this job, is the ability to become a different person every call. It breaks the repetitious cycle of doing the same thing every single day. Customer Service has a lot to do with appearances, you need to be able to adapt to each customer calling. It is hard to have a monotonous demeanor when talking to people from all over the country. These appearances are what defines a human customer service representative as opposed to the companies that use computerized phone answering thingamajigs. I believe Customer service is an important link between the customer and the company, specially for small-medium sized companies like us, who cater to our customers with a more personal approach. This link establishes the trust between vendor and consumer and it is with this trust that they both benefit from each other.

Anyway it's my birthday tomorrow, I don't really expect much as most of my friends are far and away, another boring birthday for me woohoo